Shipping policy
Horizon Marketplace Shipping Policy
Processing and delivery
Processing and estimated delivery times vary by product and shipping destination. Please review the product page for the applicable estimates before ordering. Processing time is separate from shipping transit time.
Shipping charges
Shipping charges are displayed at checkout before you complete your purchase.
Order tracking
When your order ships, we will send shipping confirmation and tracking information when available. Tracking updates may take time to appear.
Separate shipments
Items in the same order may arrive in separate packages.
Delivery delays
Delivery estimates are not guaranteed. Carrier delays, weather, customs processing, and holiday demand may affect delivery. Please check the product’s delivery estimate before ordering for a holiday or special occasion.
Incorrect addresses
Please check your shipping address before placing your order. If you notice an error, contact us promptly. Address changes may not be possible once an order has been processed or shipped.
Missing or damaged packages
If your package is missing, arrives damaged, or has not arrived within the estimated delivery period, email us with your order number so we can investigate and help resolve the issue.