Refund policy

Horizon Marketplace Return and Refund Policy

Change-of-mind returns

You may request a return within 30 days after receiving your order. Items must be unused, in their original packaging, and accompanied by proof of purchase.

Email hello@shophorizonmarketplace.com with your order number and the items you wish to return.

Please request approval before shipping anything back. Once approved, we will provide return instructions.

Return address:
Horizon Marketplace
24198 Watercress Dr
Corona, CA 92883

Customers pay return shipping for change-of-mind returns. Original shipping charges are non-refundable for these returns. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Contact hello@shophorizonmarketplace.com promptly if your item arrives damaged, defective, or incorrect. Include your order number and photos or a video showing the problem.

We will review the issue and arrange an appropriate replacement or refund. If we require a return because of confirmed damage, a defect, or our shipping error, Horizon Marketplace will cover return shipping.

Refunds

After receiving and inspecting your return, we will notify you of the refund decision. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

Exchanges

To exchange an item, request a return first and place a separate order for the replacement.

Your rights

This policy does not limit any consumer rights that apply under law.

Contact

For return or refund questions, email hello@shophorizonmarketplace.com.